FAQs
Frequently Asked Questions
For Families
How quickly can care start?
Typically within 24–48 hours after your free in-home assessment.
Is there a minimum number of hours we have to commit to?
No. We build care plans around what you actually need, whether that's a few hours a week or more consistent support.
Will the same caregiver come every time?
Whenever possible, yes. We match caregivers to clients based on care needs and personality, and aim for the same familiar caregiver at each visit.
How are caregivers screened?
Every caregiver completes comprehensive background screening, reference and qualification verification, required health screening including TB screening, and employment eligibility verification before providing care. Velora is an E-Verify participating employer, and caregivers maintain current CPR and First Aid certification. Every caregiver also completes orientation and competency-based training before working with clients.
What forms of payment do you accept?
Private Pay, Long-Term Care Insurance, and VA Community Care.
Is Velora actually run by a nurse, or is that just a slogan?
Yes. Tsitsi Prince, RN, owns and directs Velora. Care plans are built and reviewed by her, not just scheduled by office staff.
For Referral Partners
How do I refer a client or patient?
Call us directly at (402) 805-4072, or submit a short referral form on our Referral Partners page.
How fast can Velora respond to a referral?
Care can typically begin within 24–48 hours of the initial assessment, which allows Velora to support time-sensitive discharges.
What's the service area?
Lincoln, Nebraska and the surrounding area. Call us at (402) 805-4072 to confirm whether your specific address is included.
For Caregivers
How do I apply?
Fill out the short application on our Careers page. We read every application personally.
What happens after I apply?
A member of our team will follow up to discuss next steps, which include a screening and background check process before orientation and training.